Suspension lumineuse en papier de riz Wabi-Sabi

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer free shipping to most countries on orders over $60.

Delivery time = Process time ( order preparation )+ Shipping time.

Free Shipping:

• Cost: Free on $60+ orders, $20 shipping fee on orders less than $60

• Process Time: 1-2 weeks

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

>>Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1.Furniture Delivery

Please note: Due to the custom production of large furniture, your order is expected to be delivered within 6-8 weeks. Small furniture orders will be delivered within 2-4 weeks. Thank you for your patience, we will do our best to provide you with a high-quality service experience! If you have any questions, please contact us: [email protected].

2. What materials are your home decor products made of?

Our home decor products are made from a variety of high-quality materials, including wood, metal, glass, ceramic, and fabric. Specific material information can be found in the detailed descriptions on each product page.

3. Are your home decor items easy to install?

Yes, most of our home decor items are designed for easy installation and come with detailed instructions. Some products also include installation tools if needed.

4. How do I clean and maintain home decor items?

Different materials require different cleaning and maintenance methods. We recommend referring to the cleaning and maintenance guide on the product page to ensure the longevity of your decor items.